On this page we have listed some of the more common questions and answers that we
get asked. If you have any questions that are not covered here or have any queries
or concerns you need answering before booking an appointment please do not hesitate
to contact us.
Looking for a few answers to your questions?
Q: Is there wheel chair access?
A: All of our public facilities are on the ground floor with access to every area
completely level, no steps and no stairs, not even a ramp to have to negotiate. Toilet
facilities are also suitable for those with a physical disability.
Q: Do you offer NHS treatment?
A: We offer NHS treatment for children up to the age of 18. You do not have to be
registered at this practice for your children to be registered with us, however,
we would like to see you as well. We feel it best for the continuity and uniformity
of your family dental health if you all register together, however, this is your
choice. We offer adults surprisingly affordable private options and the majority
of our patients are registered under Denplan, a scheme where you pay a small monthly
fee to cover the cost of your dental treatment. See “What is the Denplan scheme?”
Q: Compliments and complaints. What to do if you have a comment or complaint?
A: We always strive to make your experience at the practice as friendly and professional
as possible. We take your feedback and complaints extremely seriously. If you wish
to make a complaint you should first contact Mrs Debbie Goodwin (Practice manager),
by email, telephone or in writing, who will deal with your complaint and explain
our internal complaints procedure. We would hope to resolve any issues promptly and
to your satisfaction, however, in the unlikely event that you are still unhappy with
any aspect of your treatment you may wish to pursue the incident further with the
the NHS Customer Contact Centre or General Dental Council (GDC) using the contact
A: Denplan offer an affordable alternative to NHS dental treatment.
If you are unhappy with the level of dental care provided by the NHS, but are worried
about the costs involved in private dentistry, then Denplan may be the perfect answer
for you. Denplan makes it easy to look after your family’s teeth without any costly
surprises. They offer a range of dental plans to suit most budgets, but the basic
concept is that you pay a set monthly fee and in return we look after your dental
health. It’s that simple.
You have complete peace of mind about the health of your family's teeth.
Denplan Care is the most popular scheme because it is the most comprehensive. Your
membership covers you for dental examinations (check ups), hygienist treatments (scale
and polishes), x-rays, necessary fillings, necessary extractions, preventive advice
and therapy, crowns dentures and bridgework (excluding laboratory fees) and root
treatments. There is also a supplementary insurance included which covers you for
things such as emergency treatment both at home and whilst away (even abroad). There
are a few exclusions such as laboratory costs, referral to a specialists and treatment
carried out purely for cosmetic reasons (eg tooth whitening). We will explain all
this to you in detail when we carry out your Denplan assessment at your initial consultation.
For more information either follow the links on this site to the Denplan Website
or better still call us and ask to speak to Debbie (practice manager) who will guide
you through the options and answer any of your questions. If she is not available,
please leave a contact number and she’ll get back to you at a time that’s convenient
Denplan benefits at a glance
Affordable, quality dental care.
Hassle-free dental healthcare.
No costly surprises.
Peace of mind.
24-hour worldwide emergency assistance at home or abroad.